Polaris Cleaner Repair in Alpharetta: Common Problems We Fix
Before you replace your Polaris, find out what is actually wrong. Most problems come down to a few worn parts.
Pool Supply Atlanta repairs Polaris pool cleaners at our store at 2900 Holcomb Bridge Rd in Alpharetta. The most common problems we see are cleaners going in circles, not moving, getting stuck on their side or not climbing walls. Most of these come down to worn parts, low water pressure or a clog, and many can be repaired without replacing the whole cleaner.
Repair or replace? Start with a diagnosis
A Polaris cleaner is built from parts that wear out over time: tires, belts, bearings, hoses and valves. When one part fails, the whole cleaner can start acting strangely. Replacing that one worn part is often all it takes to get your cleaner working properly again. Bring it to our Alpharetta store and we will look it over and tell you honestly whether a repair makes sense.
Common Polaris problems and what usually causes them
| Problem | What usually causes it |
|---|---|
| Going in circles | A twisted or tangled hose, a worn swivel, a stuck back-up valve or worn wheel bearings |
| Not moving or moving slowly | Low water pressure, a clogged in-line filter or wall fitting, or worn drive belts |
| Stuck on its side or flipping over | Pressure set too high, a worn tire or a problem with the hose float setup |
| Not climbing walls | Low pressure, worn tires or a full debris bag |
| Getting stuck in corners or on steps | A back-up valve that is not cycling properly |
| Not picking up debris | A full or torn debris bag, or low suction from the cleaner's jets |
Quick checks you can do at home first
Before you bring your cleaner in, try these:
- •Empty and rinse the debris bag. A full bag slows everything down.
- •Check the in-line filter on the hose and clean out any debris.
- •Untangle the hose and lay it out straight in the sun for a while to relax any twists.
- •Look at the tires and wheels for obvious wear or damage.
- •Make sure the booster pump, if your setup has one, is running and the filter is clean.
If these do not fix it, a worn internal part is the likely cause.
Still not working? Bring your Polaris to our Alpharetta store at 2900 Holcomb Bridge Rd. Open Monday to Friday 9am to 5pm and Saturday 9am to 4pm. We will diagnose the problem and give you an honest answer on what it needs.
Why regular maintenance matters
Pressure-side cleaners like Polaris work hard every day. Checking tires, belts and the debris bag every few weeks catches small problems before they turn into bigger ones. A cleaner that runs well also helps keep your filter cleaner and your water clearer, especially during fall leaf season.
More Polaris tips
For more home troubleshooting tips, read our earlier post on keeping your Polaris in top shape.
Frequently asked questions
Get your Polaris running again
Bring your cleaner to Pool Supply Atlanta, 2900 Holcomb Bridge Rd, Alpharetta, GA 30022. Open Monday to Friday 9am to 5pm and Saturday 9am to 4pm. Questions? Call 678-691-6124.
Bring a water sample too while you are here. Read about our free pool water testing .
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